HappieWatch Help Center
Welcome to the HappieWatch FAQ! From questions about our unique design philosophy to details about your order, we've gathered all the answers here to help you. If you can't find what you're looking for, please don't hesitate to reach out to our team.
Frequently Asked Questions
What makes HappieWatch so unique and different from other art watch brands?
HappieWatch is a new breed of timepiece—an “Art Toy” for your wrist. Our core identity comes from our visual design, creating unique watches that stand apart from overly serious luxury brands and purely functional smartwatches. We collaborate with global artists on playful, pop-culture-inspired “animal comic style” dials, making our art instantly engaging. While we have great respect for all watchmakers, our focus on fun and emotional connection is what makes us a truly cool watch brand. It’s a timepiece not just for telling time, but for telling your story.
[Explore our full collection of Unique Watches].
Are your art watches accurate and durable enough for everyday wear?
Absolutely. We designed our timepieces to be the best everyday watch for anyone who values both art and reliability. The case is tough, hand-polished 316L stainless steel, paired with a scratch-resistant sapphire crystal. Inside, we use only high-quality, precise quartz movements. Depending on the design, it will either be a renowned Japanese quartz movement (known for durability) or a premium Swiss quartz movement (famous for craftsmanship). Both represent the pinnacle of reliability, ensuring you get one of the most accurate watch technologies available. With a water resistance of 3 ATM, it's built to be your daily creative companion. You can easily adapt its style with our [collection of watch band replacement options].
Are HappieWatch watches for men or women, and how do I choose a size?
All our watches are designed as unisex pieces because we believe art and style have no gender. Our main goal is for you to choose a design you love, regardless of labels. That said, to make Browse easier, we have organized our watches into a [Men's Collection] (often featuring larger 41mm cases for a bolder look) and a [Women's Collection] (often featuring classic 33-36mm cases). But our real advice? Ignore the labels and pick the art that speaks to you. The best style is always your own.
What payment methods do you accept and is my information secure?
We accept all major credit cards (Visa, MasterCard, American Express) and secure payments through PayPal. Our store is powered by a certified Level 1 PCI DSS compliant platform—the gold standard for e-commerce security—so you can be confident that your payment information is encrypted and 100% secure.
What is included with my watch order and do you offer gift options?
Every HappieWatch comes with the primary strap you select (either premium vegan leather or a classic steel bracelet). Plus, as a gift to our community, we include a comfortable silicone strap for free with every watch purchase! While we don't offer separate gift wrapping at this time, the unboxing experience itself is designed to be a special moment.
Pro-Tip: Add an extra strap (like a [steel bracelet] or [leather band]) to your initial order to get free shipping on it. Buying it separately later will incur extra shipping costs.
Do you ship worldwide and how much does shipping cost?
Yes, we proudly ship to fans all over the globe! We have a simple and exciting shipping policy: all watch orders automatically qualify for free standard shipping, as they are over our $200 USD free shipping threshold. For smaller orders, like buying a strap by itself, the shipping cost will be calculated at checkout.
A note on customs: We ship in small parcels, and most countries do not charge tax. However, if your country does have import duties, these potential fees are the customer's responsibility.
How long will my order take to arrive and how can I track it?
Our team typically takes [1-3 business days] to process and pack your order. Once shipped, you will receive a confirmation email with a tracking number to follow its journey. Estimated delivery times are:
North America: [3-7 business days]
Europe: [3-7 business days]
Asia:[3-5 business days]
Rest of the World: [10-20 business days]
What is your policy on changes, cancellations, returns, and warranty?
We cover all after-sales support here:
- Changes & Cancellations: Please contact us at [HappieWatchService@happiewatch.com] within [12 hours] of ordering. We can only make changes before an order has been processed for shipping.
- Returns: If you're not satisfied, we accept returns of unworn items in original packaging within [7 days] of delivery. Just email our support team to start the process.
- Warranty: Every HappieWatch is covered by a [2-Year Limited Warranty] against manufacturing defects.
- Damaged Items: If your watch arrives damaged, contact us immediately with your order number and a photo, and we will arrange a solution right away.
For more questions, you can directly contact the online contact in the lower right corner of the website or send us an email
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